{"id":17340,"date":"2021-10-08T06:21:29","date_gmt":"2021-10-08T04:21:29","guid":{"rendered":"https:\/\/www.automecsrl.it\/shipping-payment-and-returns\/"},"modified":"2026-11-09T19:18:07","modified_gmt":"2026-11-09T18:18:07","slug":"shipping-payment-and-returns","status":"publish","type":"page","link":"https:\/\/www.automecsrl.it\/en\/shipping-payment-and-returns\/","title":{"rendered":"Shipping, payment and returns"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Shipping<\/h2><h3 class=\"wp-block-heading\">Shipping in Italy<\/h3><p>&#8211; Our STANDARD rate per shipment is \u20ac 10.00 + VAT.<\/p><p>This rate applies throughout Italy.<\/p><p>Delivery times: production of the requested item may take up to 30 working days from the date the order is received (or from receipt of payment in the case of bank transfer).<\/p><p>STANDARD shipping throughout Italy then takes place within 2 working days.<\/p><p>Standard shipping does not automatically include delivery by appointment, at a set time or after a phone call from the courier.<\/p><p>All updates on the order status will be sent by email to the address provided when ordering.<\/p><p>Please note: shipping times are indicative only.<\/p><p>Please also note that couriers do not deliver on Saturdays, Sundays and public holidays.<\/p><h3 class=\"wp-block-heading\">Shipping abroad<\/h3><p>Shipping rates are calculated at checkout and vary according to the country of destination.<\/p><p>Please note: any customs fees and duties are paid by the buyer.<\/p><p>Following Brexit, Great Britain is now a non-EU country, so all shipments are treated as exports. As a result, shipping costs have increased and customs duties may be charged, which are paid by the recipient.<\/p><p>Delivery times: production of the requested item may take up to 30 working days from the date the order is received (or from receipt of payment in the case of bank transfer).<\/p><p>The goods are shipped within 2 working days after production is completed.<\/p><h3 class=\"wp-block-heading\">Collection at our premises<\/h3><p>You can also collect your purchases at our premises.<\/p><p>Products purchased on automecsrl.it can be collected free of charge at our premises once production is completed.<\/p><p>You will receive an email confirming your order. Once you are notified that the order is ready, you will have 10 days from receipt of the email to collect it at our premises.<\/p><p>You can collect your order during our opening hours:<\/p><p>08:00\/12:00 &#8211; 13:30\/16:45 Monday to Friday.<\/p><p>If you place your order with the option of collection at our premises, please bring the confirmation email with you when you come to collect it.<\/p><h2 class=\"wp-block-heading\">Payment methods and use of discount codes.<\/h2><h3 class=\"wp-block-heading\">Payment<\/h3><p>The payment methods accepted on www.automecsrl.it are:<\/p><p>&#8211; Credit card (via PayPal).<\/p><p>&#8211; PayPal<\/p><h3 class=\"wp-block-heading\">Discount codes<\/h3><p>If you have a discount code, click on the message at the top of the payment page, enter the code in the box and click on &#8220;Apply coupon&#8221;.<\/p><p>Please note: only one discount code can be used at a time.<\/p><h2 class=\"wp-block-heading\">Returns and refunds<\/h2><h3 class=\"wp-block-heading\">Return due to damage:<\/h3><p>If the product you purchased is damaged, you can return it to Automec Srl within 14 days of receipt.<\/p><p>If, on delivery, you notice any damage to the package, please sign the courier&#8217;s delivery receipt &#8220;subject to inspection&#8221;.<\/p><p>If you then find that the goods are actually damaged, you can contact us at vendite@automecsrl.it with a description of the problem and photos of it, so that we can open the return or replacement procedure for the product(s).<\/p><p>Before proceeding with the return or replacement of the product, you will receive the Return Authorisation confirmation and instructions on how to proceed.<\/p><p>Once you have received the Return Authorisation confirmation, we will ship the replacement product(s) or refund the corresponding total. The shipping costs for the replacement product(s) will be paid by us.<\/p><h3 class=\"wp-block-heading\">Return due to change of mind:<\/h3><p>If you are not satisfied with the product you purchased, you can return it to Automec Srl within 14 days of receipt.<\/p><p>To return the product, please contact Customer Care [email: info@automecsrl.it] stating that you have changed your mind and giving your order number.<\/p><p>Before returning the product, you will receive the Return Authorisation confirmation and instructions on how to proceed.<\/p><p>Once you have received our Return Authorisation confirmation, you can return the products.<\/p><p>You may then choose the method and courier for the return and send the product(s) to Via Muggiasca 19, 20099 Sesto San Giovanni (MI), Italy.<\/p><p>The costs of this return shipment are paid by you.<\/p><p>Once we have confirmed that the returned product is in order (the returned product must be complete in all its parts and in its original packaging), the value of the purchased product will be refunded, minus shipping costs and any handling costs.<\/p><p>If the product is not intact, you will not be entitled to a refund.<\/p><h3 class=\"wp-block-heading\">Refunds:<\/h3><p>&#8211; How much will be refunded? The value of the returned product, minus shipping costs and any handling costs. The administrative costs of the refund are paid by Automec Srl.<\/p><p>&#8211; How will the money be refunded? The refund is made directly to the credit card used for the order or by bank transfer to the IBAN you provide. Please note: the amount in foreign currency is calculated at the exchange rate on the day the refund is made. Any exchange rate risks are therefore borne by you.<\/p><p>&#8211; When will the refund be made? The refund will be processed as soon as the returned product arrives at the Automec Srl warehouse.<\/p><p>Please note: if payment is made by credit card or other electronic payment methods, it may take a few weeks for the refund to appear on the buyer&#8217;s statement.<\/p><h3 class=\"wp-block-heading\">Customer Service:<\/h3><p>For any problem or question, please contact our Customer Service by email at info@automecsrl.it or by phone at +39 02 24860333 (Monday-Friday, 8:00-12:00\/13:00-17:00).<\/p>","protected":false},"excerpt":{"rendered":"<p>Shipping Shipping in Italy &#8211; Our STANDARD rate per shipment is \u20ac 10.00 + VAT. This rate applies throughout Italy. Delivery times: production of the requested item may take up to 30 working days from the date the order is received (or from receipt of payment in the case of bank transfer). STANDARD shipping throughout [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-17340","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shipping, payment and returns - Automec<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.automecsrl.it\/en\/shipping-payment-and-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping, payment and returns - Automec\" \/>\n<meta property=\"og:description\" content=\"Shipping Shipping in Italy &#8211; Our STANDARD rate per shipment is \u20ac 10.00 + VAT. 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